Privacy Policy

At Ancestral Antiques, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, create an account, place an order, contact us, subscribe to our newsletter or otherwise interact with our services.

By using our website or purchasing from Ancestral Antiques, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

When you use our website or place an order, we may collect personal information such as:

• ✦Your name
• ✦Email address
• ✦Phone number, where provided
• ✦Billing and shipping address
• ✦Order details
• ✦Payment-related information
• ✦Account details, where you create an account
• ✦Messages, enquiries or information you choose to send us
• ✦Website usage information, such as pages viewed, items added to cart and general browsing activity

We do not store your full payment card details. Payments are processed securely by third-party payment providers.

How We Use Your Information

We collect and use your information to:

• ✦Process and fulfil your orders
• ✦Arrange delivery and shipping
• ✦Provide customer support
• ✦Respond to enquiries
• ✦Manage returns, refunds or disputes
• ✦Send order updates and transactional emails
• ✦Maintain customer accounts
• ✦Improve our website, products and services
• ✦Send marketing emails, only where you have subscribed or given consent
• ✦Comply with legal, tax, accounting and regulatory obligations
• ✦Protect our website, business and customers from fraud, misuse or security issues

You may unsubscribe from marketing emails at any time.

Sharing Your Information

We only share your personal information where necessary to operate our business and provide our services. This may include sharing information with:

• ✦Payment processors
• ✦Shipping and courier providers
• ✦Website hosting providers
• ✦Email and marketing platforms
• ✦IT, security and website support providers
• ✦Professional advisers, such as accountants or legal advisers
• ✦Government, regulatory or law enforcement authorities where required by law

We only provide these third parties with the information necessary for them to perform their services.

We do not sell your personal information.

Payments

Payments made through our website are processed securely by third-party payment providers. These providers may collect and process payment information in accordance with their own privacy policies and security standards.

Ancestral Antiques does not store your full credit card or debit card details.

Shipping and Delivery

To deliver your order, we may share your name, delivery address, phone number and order details with shipping companies, couriers or postal services.

For international orders, certain information may also be required for customs declarations, import documentation, insurance or delivery processing.

Email Marketing

If you subscribe to our newsletter or marketing emails, we may use your email address to send updates about new arrivals, offers, antique-related content, membership updates or other news from Ancestral Antiques.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember your preferences and support features such as shopping carts, accounts and checkout.

Cookies may also be used for analytics, advertising or website performance purposes.

You can manage or disable cookies through your browser settings, although some parts of the website may not function properly without them.

How Long We Keep Your Information

We retain personal information only for as long as necessary to provide our services, fulfil orders, comply with legal and tax obligations, resolve disputes and maintain business records.

In most cases, order and customer records may be kept for up to seven years, or longer where required by law.

Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.